State Farm® Insurance Agent Katie Chase
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Emma Pomeroy
November 1, 2024
5
out of
5
rating by Emma Pomeroy
"Katie and her team were so kind and professional. Esther educated me on all options for life insurance and helped me secure two life policies for my husband and I. The application process was easy and seamless. Thank you to Esther, Katie and Sandra for their guidance and making buying life insurance a comforting and fun experience. Katie Chase is who you should be calling for your insurance needs"
We responded:
"Emma, thank you so much for your wonderful review! Our team takes great pride in educating our clients and making the insurance process as smooth and enjoyable as possible. We truly appreciate your trust in us for your life insurance needs."
Karla Jensen
October 26, 2024
5
out of
5
rating by Karla Jensen
"I was involved in a car accident and was finding the process somewhat confusing (dealing with insurance agency of the person at fault-not me). I called my State Farm agent’s office and was lucky enough to get Sandra Manzo Valencia on the line. She was extremely generous with her time, and walked me through the claims process and gave me very helpful information. Thank you, Sandra!!!"
We responded:
"Thank you so much for sharing your experience with us. We’re sorry to hear about your accident, but we're glad Sandra could be there to assist you during a challenging time. Providing clear guidance and support is something we strive for, and Sandra will be thrilled to know her help made a difference. Please don’t hesitate to reach out if there’s anything more we can do for you."
Brenda Rodriguez Renteria
October 23, 2024
5
out of
5
rating by Brenda Rodriguez Renteria
"The experience I have had at this office has always been amazing! Esther is super knowledgeable and always has an answer to all of my questions/concerns. The fact that she speaks Spanish is really helpful. I will be recommending all of my friends and family to go see Esther."
We responded:
"Hi Brenda! Thank you for your kind words! We are so happy that Esther has been able to assist you so well. We take pride in having a knowledgeable and caring team, and it's wonderful to know that Esther’s expertise and bilingual skills have made your visits even better. Your recommendation means the world to us, and we look forward to continuing to provide excellent care for you, your friends, and your family!"
Arturo Manzo Jr.
October 22, 2024
5
out of
5
rating by Arturo Manzo Jr.
"Great service and very helpful! Highly recommended"
We responded:
"Thank you, Arturo. We appreciate your review!"
Esmeralda Oros
October 22, 2024
5
out of
5
rating by Esmeralda Oros
"Esther Oros was very helpful/kind when getting my life insurance."
We responded:
"Hi Esmeralda! Thank you for sharing your experience. Esther is known for her helpful and kind service. I am glad you were able to experience it while getting your life insurance set up. "
c davis
October 22, 2024
5
out of
5
rating by c davis
"Our account representative, Cindy, was very helpful. I had forgotten my paperwork but she called it up on line and told me exactly what the additional annual cost would be to upgrade our fire insurance."
We responded:
"Thank you so much for your kind words! We're happy that Cindy was able to assist you efficiently and provide the information you needed. If you have any further questions or need assistance in the future, please don’t hesitate to reach out!"
Megan Benton
October 4, 2024
5
out of
5
rating by Megan Benton
"Was able to get an appointment with Esther the day after requesting. She was professional, kind and very knowledgeable. I am very happy with my quote and happy I did business with Sonoma’s State Farm!"
We responded:
"Megan, thank you for sharing your positive experience! We're glad to hear that Esther was able to promptly schedule your appointment and provide excellent service. We're delighted that you're satisfied with the quote and decision to do business with our Sonoma State Farm office. We appreciate your support and hope to assist you again in the future!"
Grace Cutting
September 21, 2024
5
out of
5
rating by Grace Cutting
"Everyone in this office is so kind and helpful. They truly want the best for their customers and it shows!"
We responded:
"Thank you, Grace! Providing the best service for our customers is always our top priority, and it's wonderful to know that it shows. We look forward to serving you again! "
Allyson Etherington
September 5, 2024
5
out of
5
rating by Allyson Etherington
"Everyone needs insurance. And I FULLY recommend Katie Chase’s State Farm in Sonoma. They are knowledgeable, personable, relatable and patient! I had personal help from Ester Oros Carranza in the office, and on the phone. She went beyond to answer my questions. I truly appreciate her, and have full confidence in this team. Cindy was also very helpful on the phone. I appreciate them all, and hope that you, too, will get the comfort that these nice people are ready to give."
We responded:
"Allyson, thank you for taking the time to share your positive experience with our office. We greatly appreciate your recommendation and are thrilled to hear that our team, especially Ester and Cindy, provided you with exceptional service. It's truly rewarding to know that we were able to provide you with the comfort and assistance you needed. We look forward to serving you in the future and providing you with the same level of care and support."
Usa Mexico
September 5, 2024
5
out of
5
rating by Usa Mexico
"I really enjoy the service that I recieve from Esther. She is always knowledgeable, answers all my questions, and I appreciate that she is a spanish speaker."
We responded:
"Thank you for your kind review!"
Renato Sottile
September 4, 2024
5
out of
5
rating by Renato Sottile
"I walked into a State Farm office without an appointment, and boy was I lucky that Cindy Campagna was working. I had quite bit to complain about and by the time I left felt that Cindy listened, understood all my issues and did all she could to input the information! I was very pleased with her efficiency, her professionalism and empathy!!! The underwriting department could learn a lot from Cindy on customer relations , especially her superb customer skills. Thank you , Cindy"
We responded:
"Renato, we appreciate your feedback and are delighted to hear about your experience with Cindy Campagna. Cindy's dedication to providing exceptional customer service is truly commendable. We are glad that she was able to address your concerns, listen to your issues, and assist you in the best possible way."
Paul Roberts
August 28, 2024
5
out of
5
rating by Paul Roberts
"I would like to thank Esther Carranza on the Katie Chase team for the outstanding help she gave me. There was an issue as to whether State Farm had received certain underwriting materials that it required to write a General Liability Problem. All the requested material had been submitted and Esther immediately addressed the problem with State Farm and and got it quickly resolved. Many thanks to Esther for following up and fixing this!! Best regards, Paul Paul Roberts"
We responded:
"Thank you for taking the time to share your experience with us. We are happy to hear that Esther provided you with outstanding support and resolved the issue so quickly. Your satisfaction is our top priority, and it’s wonderful to know that Esther's efforts made a difference for you. If there's anything else we can do for you, please don't hesitate to reach out."
lucien leech
August 27, 2024
5
out of
5
rating by lucien leech
"Switched to this insurance company about a year ago best decision I have ever made the ladies are so nice in this office and always a pleasure. Esther is absolutely amazing"
We responded:
"Thank you for your review, Lucien. We are honored to work with you!"
Armando Santos
August 22, 2024
5
out of
5
rating by Armando Santos
"I’m pleased with this office, Sandra was wonderful with helping me with my auto and life insurance."
We responded:
"Hi Armando! Thank you for taking the time to give us a review. We are happy to hear that Sandra assisted you with your auto and life insurance needs and that you are pleased with the service provided."
Victoria S
August 21, 2024
5
out of
5
rating by Victoria S
"Sandra is always a pleasure to work with. She takes her time in explaining. She was able to help me with my auto insurance and save me a good amount of money."
We responded:
"Hi Lizett! We love when we can save customers money while getting them the proper coverage. We are so happy Sandra was able to help you."
V SM
August 21, 2024
5
out of
5
rating by V SM
"Thank you for your excellent customer service and for saving me lots of money! Highly recommend Sandra and the rest of the staff."
We responded:
"We are thrilled to hear that our excellent customer service helped you save money. Thank you for recommending Sandra and our staff! "
Victoria Santos
August 21, 2024
5
out of
5
rating by Victoria Santos
"Very happy with the customer service and friendliness. Sandra helped me with my life insurance. I definitely recommend this office for your insurance needs."
We responded:
"Thank you for your positive feedback! We are glad to hear that you had a great experience with our customer service and that Sandra was able to assist you with your life insurance. We appreciate your recommendation and look forward to serving your insurance needs in the future."
M V
August 20, 2024
5
out of
5
rating by M V
"Great Office, efficient and professional! Sandra helped me with my auto and life insurance."
We responded:
"We really appreciate your review. We are glad Sandra was able to help you with auto insurance and life insurance. "
Gabriel
August 20, 2024
5
out of
5
rating by Gabriel
"Great office for all your insurance needs. Sandra is friendly, knowledgeable and professional. Highly recommend this office."
We responded:
"Thank you so much Gabriel! "
Blanca Santiago
July 23, 2024
5
out of
5
rating by Blanca Santiago
"Me gusta mucho el servicio que dan en este lugar"
We responded:
"¡Muchas gracias por tu comentario! Nos alegra saber que te gusta nuestro servicio. ¡Esperamos verte pronto de nuevo!"
nathan wong
July 22, 2024
5
out of
5
rating by nathan wong
"My experience with this branch has always been great. The reason for this review specifically is for Sarah W and her communication and help with resolving questions or claims. She’s helped me along a claim I’ve had and her level of thoroughness and follow through is top notch. Definitely made the process less painful and got me the result I wanted. Extremely pleasant to talk to as well. Thanks Sarah!"
We responded:
"Thank you for sharing your positive experience! We're thrilled to hear that Sarah provided excellent communication and support throughout your claim process. We'll make sure to pass on your kind words to her. We look forward to continuing to serve you and appreciate your feedback!"
Hardik Nehra
July 18, 2024
5
out of
5
rating by Hardik Nehra
"Sarah is great and friendly to work with. She will help you out as much as possible"
We responded:
"Hardik, thank you for your review. Sarah is fantastic and always willing to go the extra mile for customers. She is such an asset to the team."
Steve Krenzen
July 9, 2024
5
out of
5
rating by Steve Krenzen
"I just purchased a policy from the agency and due the complexity of my situation it took quite an effort to complete. I worked with Ester and she did a fantastic job working with me right from the start. She was very kind, friendly and very knowledgeable. I would recommend working with Ester"
We responded:
"Steve, thank you for your kind words. We are happy to welcome you to our State Farm family! "
Beth R
June 25, 2024
5
out of
5
rating by Beth R
"I cannot recommend Katie Chase State Farm enough. Amazing organization - genuine in their approach, super knowledgeable. It’s always been about what serves me rather than the business. Truly a gem when it comes to insurance service. 🙌"
We responded:
"Beth, thank you for this review. It has been an incredible honor to work with you. We are grateful for your support. "
Juan Hernandez
June 21, 2024
5
out of
5
rating by Juan Hernandez
"Great office for all insurance needs. Sandra is always a pleasure to work with. She’s professional and knowledgeable."
We responded:
"Hello Juan! We appreciate your review. We are happy to hear that you've had great experiences with Sandra. We look forward to continuing to help with your insurance needs. "