State Farm® Insurance Agent Katie Chase
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Grace Cutting
September 21, 2024
5
out of
5
rating by Grace Cutting
"Everyone in this office is so kind and helpful. They truly want the best for their customers and it shows!"
We responded:
"Thank you, Grace! Providing the best service for our customers is always our top priority, and it's wonderful to know that it shows. We look forward to serving you again! "
Allyson Etherington
September 5, 2024
5
out of
5
rating by Allyson Etherington
"Everyone needs insurance. And I FULLY recommend Katie Chase’s State Farm in Sonoma. They are knowledgeable, personable, relatable and patient! I had personal help from Ester Oros Carranza in the office, and on the phone. She went beyond to answer my questions. I truly appreciate her, and have full confidence in this team. Cindy was also very helpful on the phone. I appreciate them all, and hope that you, too, will get the comfort that these nice people are ready to give."
We responded:
"Allyson, thank you for taking the time to share your positive experience with our office. We greatly appreciate your recommendation and are thrilled to hear that our team, especially Ester and Cindy, provided you with exceptional service. It's truly rewarding to know that we were able to provide you with the comfort and assistance you needed. We look forward to serving you in the future and providing you with the same level of care and support."
Usa Mexico
September 5, 2024
5
out of
5
rating by Usa Mexico
"I really enjoy the service that I recieve from Esther. She is always knowledgeable, answers all my questions, and I appreciate that she is a spanish speaker."
We responded:
"Thank you for your kind review!"
Renato Sottile
September 4, 2024
5
out of
5
rating by Renato Sottile
"I walked into a State Farm office without an appointment, and boy was I lucky that Cindy Campagna was working. I had quite bit to complain about and by the time I left felt that Cindy listened, understood all my issues and did all she could to input the information! I was very pleased with her efficiency, her professionalism and empathy!!! The underwriting department could learn a lot from Cindy on customer relations , especially her superb customer skills. Thank you , Cindy"
We responded:
"Renato, we appreciate your feedback and are delighted to hear about your experience with Cindy Campagna. Cindy's dedication to providing exceptional customer service is truly commendable. We are glad that she was able to address your concerns, listen to your issues, and assist you in the best possible way."
Paul Roberts
August 28, 2024
5
out of
5
rating by Paul Roberts
"I would like to thank Esther Carranza on the Katie Chase team for the outstanding help she gave me. There was an issue as to whether State Farm had received certain underwriting materials that it required to write a General Liability Problem. All the requested material had been submitted and Esther immediately addressed the problem with State Farm and and got it quickly resolved. Many thanks to Esther for following up and fixing this!! Best regards, Paul Paul Roberts"
We responded:
"Thank you for taking the time to share your experience with us. We are happy to hear that Esther provided you with outstanding support and resolved the issue so quickly. Your satisfaction is our top priority, and it’s wonderful to know that Esther's efforts made a difference for you. If there's anything else we can do for you, please don't hesitate to reach out."
lucien leech
August 27, 2024
5
out of
5
rating by lucien leech
"Switched to this insurance company about a year ago best decision I have ever made the ladies are so nice in this office and always a pleasure. Esther is absolutely amazing"
We responded:
"Thank you for your review, Lucien. We are honored to work with you!"
Armando Santos
August 22, 2024
5
out of
5
rating by Armando Santos
"I’m pleased with this office, Sandra was wonderful with helping me with my auto and life insurance."
We responded:
"Hi Armando! Thank you for taking the time to give us a review. We are happy to hear that Sandra assisted you with your auto and life insurance needs and that you are pleased with the service provided."
Lizett M
August 21, 2024
5
out of
5
rating by Lizett M
"Sandra is always a pleasure to work with. She takes her time in explaining. She was able to help me with my auto insurance and save me a good amount of money."
We responded:
"Hi Lizett! We love when we can save customers money while getting them the proper coverage. We are so happy Sandra was able to help you."
V SM
August 21, 2024
5
out of
5
rating by V SM
"Thank you for your excellent customer service and for saving me lots of money! Highly recommend Sandra and the rest of the staff."
We responded:
"We are thrilled to hear that our excellent customer service helped you save money. Thank you for recommending Sandra and our staff! "
Victoria Santos
August 21, 2024
5
out of
5
rating by Victoria Santos
"Very happy with the customer service and friendliness. Sandra helped me with my life insurance. I definitely recommend this office for your insurance needs."
We responded:
"Thank you for your positive feedback! We are glad to hear that you had a great experience with our customer service and that Sandra was able to assist you with your life insurance. We appreciate your recommendation and look forward to serving your insurance needs in the future."
M V
August 20, 2024
5
out of
5
rating by M V
"Great Office, efficient and professional! Sandra helped me with my auto and life insurance."
We responded:
"We really appreciate your review. We are glad Sandra was able to help you with auto insurance and life insurance. "
Gabriel
August 20, 2024
5
out of
5
rating by Gabriel
"Great office for all your insurance needs. Sandra is friendly, knowledgeable and professional. Highly recommend this office."
We responded:
"Thank you so much Gabriel! "
Blanca Santiago
July 23, 2024
5
out of
5
rating by Blanca Santiago
"Me gusta mucho el servicio que dan en este lugar"
We responded:
"¡Muchas gracias por tu comentario! Nos alegra saber que te gusta nuestro servicio. ¡Esperamos verte pronto de nuevo!"
nathan wong
July 22, 2024
5
out of
5
rating by nathan wong
"My experience with this branch has always been great. The reason for this review specifically is for Sarah W and her communication and help with resolving questions or claims. She’s helped me along a claim I’ve had and her level of thoroughness and follow through is top notch. Definitely made the process less painful and got me the result I wanted. Extremely pleasant to talk to as well. Thanks Sarah!"
We responded:
"Thank you for sharing your positive experience! We're thrilled to hear that Sarah provided excellent communication and support throughout your claim process. We'll make sure to pass on your kind words to her. We look forward to continuing to serve you and appreciate your feedback!"
Hardik Nehra
July 18, 2024
5
out of
5
rating by Hardik Nehra
"Sarah is great and friendly to work with. She will help you out as much as possible"
We responded:
"Hardik, thank you for your review. Sarah is fantastic and always willing to go the extra mile for customers. She is such an asset to the team."
Steve Krenzen
July 9, 2024
5
out of
5
rating by Steve Krenzen
"I just purchased a policy from the agency and due the complexity of my situation it took quite an effort to complete. I worked with Ester and she did a fantastic job working with me right from the start. She was very kind, friendly and very knowledgeable. I would recommend working with Ester"
We responded:
"Steve, thank you for your kind words. We are happy to welcome you to our State Farm family! "
Beth R
June 25, 2024
5
out of
5
rating by Beth R
"I cannot recommend Katie Chase State Farm enough. Amazing organization - genuine in their approach, super knowledgeable. It’s always been about what serves me rather than the business. Truly a gem when it comes to insurance service. 🙌"
We responded:
"Beth, thank you for this review. It has been an incredible honor to work with you. We are grateful for your support. "
Juan Hernandez
June 21, 2024
5
out of
5
rating by Juan Hernandez
"Great office for all insurance needs. Sandra is always a pleasure to work with. She’s professional and knowledgeable."
We responded:
"Hello Juan! We appreciate your review. We are happy to hear that you've had great experiences with Sandra. We look forward to continuing to help with your insurance needs. "
Jorge Oros
June 21, 2024
5
out of
5
rating by Jorge Oros
"Esther Oros is great she had great customer service skills and was very knowledgeable with my life insurance policy!"
We responded:
"Jorge, thank you for your comments. Kudos to you for setting up your life insurance policy. It is such an important part of protecting your family. "
Linda Zepponi
June 20, 2024
5
out of
5
rating by Linda Zepponi
"I have been with State Farm for a long time. My go to agent is Esther. I cannot say enough great things about her. She is very friendly, knowledgeable and extremely prompt. If I want anything taken care of she is on it. She is a great asset to State Farm and your office. Great employees are hard to come by. Please do everything possible to keep her. Sincerely Linda Zepponi"
We responded:
"Linda, thank you so much for taking the time to share your positive experience! We greatly appreciate your loyalty to State Farm and your kind words about Esther. "
Monica Pulido
June 20, 2024
5
out of
5
rating by Monica Pulido
"I enjoy working with Esther. She is always there to answer my questions and is very knowledgeable. I highly recommend going to her for your all your policy needs and questions."
We responded:
"Thank you for your review, Monica! We are happy to hear that you always get your questions answered and insurance policy needs met. "
Denise Burton
June 18, 2024
5
out of
5
rating by Denise Burton
"Esther helped me with a car policy that was just right for me! All my questions were answered. I am so happy."
We responded:
"Hi Denise! Thank you for your kind comments about Esther. Our team takes pride in providing excellent customer service, and we're glad to know that all your questions were answered to satisfaction. You being happy makes us happy. :) "
erick garcia
June 18, 2024
5
out of
5
rating by erick garcia
"Esther Oros Carranza did a fantastic job by accommodating my needs. She saved me money on my insurance while increasing my benefits! If you need any help with insurance, contact her."
We responded:
"Erick, thank you for taking the time to share your experience with Esther. It feels good when we are able to meet someone's needs and provide a cost savings! Welcome to our State Farm family. "
Gabriel Manzo
June 6, 2024
5
out of
5
rating by Gabriel Manzo
"Great office, Sandra did my Life Insurance. I recommend her for your Life insurance needs."
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great experience with Sandra handling your life insurance. We appreciate your recommendation and look forward to serving your future needs."
terratarot
June 1, 2024
5
out of
5
rating by terratarot
"Thank you Katie! Who knew insurance could be so fun?! I appreciate the excellent staff and culture you have cultivated. Sonoma is luck you have you!"
We responded:
"Thank you for your kind words and enthusiasm! Our team takes pride in creating an engaging and enjoyable environment for our customers. We believe that insurance doesn't have to be all serious business - why not sprinkle a little bit of fun into the mix!? Sonoma is lucky to have you as well, and we're grateful for your support. If you ever need anything or want to embark on another adventure in the world of insurance fun, don't hesitate to reach out. "