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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Bruce Boone

August 31, 2023

5  out of  5 rating by Bruce Boone
"Esther was excellent with handling a very complicated storm claim! Esther is wonderful! I love state farm!"

philina lim

August 24, 2023

5  out of  5 rating by philina lim
"I was with another provider for over 20 years on cruise control. But when I needed some assistance with questions regarding my policy, it was near impossible to get someone on the phone. I received a letter in the mail from my local State Farm and I’m so glad I called. Esther made the process so easy and provided straightforward explanations along the way."

Tyler Phillips

July 27, 2023

5  out of  5 rating by Tyler Phillips
"Just spoke to Cindy on the phone. There was no holding or transfers. Cindy gave me all the pertinent information I needed and was very courteous and professional."

Edith Gonzalez

July 14, 2023

5  out of  5 rating by Edith Gonzalez
"Cool, calm, detailist, funny, easy, quick - Esther checks all the boxes - never thought about getting life insurance until she explained the reason why it would be a good idea. She was patient with all the questions I had, she was quick and very knowledgeable. Thanks Esther everyone go sign up!"

Austin Welch

June 22, 2023

5  out of  5 rating by Austin Welch
"We received great advice from Cindy regarding our recent car incident. With her guidance, we received our deductible back and money towards a brand new car seat. Cindy is very knowledgeable, easy to talk to, and professional. So thankful for Cindy's guidance on this."

Amanda Schaefer

June 17, 2023

5  out of  5 rating by Amanda Schaefer
"Esther O is amazing and so helpful. So got me better coverage and spent the time to answer all my question. I have been treated with such kindness thank you very mich"

Rima Hall

June 10, 2023

5  out of  5 rating by Rima Hall
"I love my insurance company!! They, are the best!!🤍❤️🤍❤️💯😊"

Shawn Martin

May 23, 2023

5  out of  5 rating by Shawn Martin
"Crystal and Ester showed amazing knowledge of all aspects of auto and home Insurence and answered all my questions in detail. They fit a comprehensive bundle which met all my needs at current values making sure I am not underinsured. I am very pleased and recommend them highly."

Gemma Bolanos

May 1, 2023

5  out of  5 rating by Gemma Bolanos
"Esther Oros was great and extremely helpful when I called to get a quote for my auto and home insurance. Thank you so much!"

Liccet Braschler

April 28, 2023

5  out of  5 rating by Liccet Braschler
"Absolutely love Esther ❤️ She's always great with letting us know if there is a change in our policy and is not only professional but very caring! So greatful for the team at this office!"

Danielle Palmini

April 28, 2023

5  out of  5 rating by Danielle Palmini
"Esther has always gone above and beyond with customer service. We love State Farm !"

Rebeca Oros

April 28, 2023

5  out of  5 rating by Rebeca Oros
"I couldn’t be happier with the level of service I received. Esther was very knowledgeable , professional and attentive throughout the entire process. Overall I would highly recommend."

Crystal R

March 27, 2023

5  out of  5 rating by Crystal R
"Best agency I’ve encountered. Exceptional staff and service! Thank you team Chase!"

Esther Oros

February 16, 2023

5  out of  5 rating by Esther Oros
"I enjoy the service I receive at Katie Chase State Farm office in Sonoma. Katie is well established, knowledgeable, and a kind hearted State Farm Agent. Her team is well versed in the myriad array of products and they offer bilingual services! (SPANISH SPEAKERS) Brenda always greets me with a smile and Dave is a wonderful commercial insurance agent. If you’re in the market for insurance, give them a call!"

Andrea Harris

February 9, 2023

5  out of  5 rating by Andrea Harris
"Katie and her team are so easy to work with, kind, knowledgeable, and extremely helpful. I only recommend her for all things insurance!"

Victoria Katayama

January 19, 2023

5  out of  5 rating by Victoria Katayama
"We have been with State Farm for decades and have always been pleased with our service. The former agent, Anea Kamahele, has now moved on and we are working with Katie Chase and staff. We are very happy with her service so far and especially the help from Esther Oros Carranza (who also worked with the previous agent). Thank you for continuing to provide excellent service!"

Emily Eveland

January 19, 2023

5  out of  5 rating by Emily Eveland
"Katie made purchasing life insurance with her easy to understand and completely affordable! She explained all the different options and helped us find the policy that was best for our family. Thank you Katie for taking the time to make what can be an overwhelming experience so easy!"

Nancy Donovan

January 19, 2023

5  out of  5 rating by Nancy Donovan
"Superior customer service and communication. Megan is extremely knowledgeable and explained everything in great detail. All documentation was provided in a timely manner. I encourage all those who are looking for a new insurance company to contact this agency."

Chris Blanchard

January 18, 2023

5  out of  5 rating by Chris Blanchard
"Katie Chase was informed, patient and knowledgeable. She knew her company's products well, and was very competent in responding to my questions. Highly recommended!"

Siddhartha Sarkar

January 18, 2023

5  out of  5 rating by Siddhartha Sarkar
"Katie and her Team is super helpful. 4 years after moving out of US, I reached out to her to get a driving experience history during the time I was insured with State Farm. She responded within 24 hours and extended her help to provide me the requested letter. She also guided me to get driving history report from CA DMV. She is knowledgeable and always helpful."

Janice Griffin

January 12, 2023

5  out of  5 rating by Janice Griffin
"Excellent service. Prompt responses too all my questions and concerns."

Cindy Campagna

January 12, 2023

5  out of  5 rating by Cindy Campagna
"Katie has been an Agent for 10 years at another location in Novato and has grown to be a Top Agent in Marin County. This new location in Sonoma is just as fabulous. The team is great with so much experience and is always there to help with anything you may need. If you need Home, Renters, Life Insurance, Disability, Auto. Everything is in One place with Katie Chase and her Team of Experts."